A business requires specific processes for its operation. Most of the time, these processes may require your valuable time. But seeking help with technology is a worthy consideration.
So, here are five business processes you can automate with technology today.
Invoices and Bills
This process includes invoicing your customers and using bill payment to your suppliers. A single error on the amount can cost you dearly. Not just in terms of amount but also in qualitative factors, such as trust and satisfaction.
It’s never a good thing to understate or overstate a payment, whether it’s from your customers or for your suppliers. Most of the time, many businesses overlook this process and take it for granted until something goes wrong.
This process is often prone to errors because of its repetitiveness. However, with technology, you can lessen these errors.
Human resource processes include recruitment, hiring, employee onboarding, employee engagement, wellness, and continuing development.
What makes it arduous is the time spent going over employee records of new, and current employees to make decisions. With the use of AI technology and a cloud-based HR system, you can cut this time down quite a bit.
You can decide who to hire and retain, what part of your business needs outsourcing, and how to engage your employees to work productively.
Customer Relationship Management (CRM)
Yes, more sales will bring more profit to your business, but after-sales support fuels the continuity of your business. Thus, you’ll want to keep your customers satisfied when problems arise.
The installation of automated help centers, chatbots, and other similar AI systems will increase customer satisfaction significantly. Although personal interaction is still the best, this automatic process can help you solve trivial complaints, such as necessary product info dissemination.
So, your team loves to close a deal and solve problems with after-sales support? Here comes the bigger problem: the paperwork.
As much as you hate this process, you need documentation that includes what happened before, during, and after the deal is closed.
What’s the answer? Automate the CRM system. This automation yields a report with a click of your mouse, giving your team more time to close more deals.
Social Media Management
Business branding is the trend nowadays. It gives your business an edge over your competitors. You can increase brand awareness in your customers through social media.
But, with so much content published every week, keeping track of customer engagement becomes difficult. So, make your life easy and convenient by automating the process.
One thing to remember: choose the right platform. Otherwise, you’re ruining your chance of success.
You don’t need an accounting degree to record and keep track of the income and expenses of your business. A simple accounting system can perform the job. There are many programs out there that can automate your income and expenses through the integration of other systems.
Ultimately, you will most likely need to give this information to your Accountant or CPA at the end of the year, but why give yourself the headache of doing everything manually in the meantime?
In conclusion, business process automation reduces the cost of operation. This reduction is the result of fewer errors since some systems can detect errors before a process proceeds.
Less error means you can deliver quality service to your customers. Thus, you can increase profit through repeat customers and less expense on errors committed.
Another significant benefit of business automation is an improvement in productivity and efficiency. Some processes require recurring and routine tasks such as bills payment.
Most of the time, these routine tasks often take a toll on your employee morale, making them weary with the tasks at hand. With automation, you can boost their confidence and let them do other essential tasks needed for your business.